New and custom built safes can not be returned, cancelled or refunded once the order is placed and put into production. All new and custom built safes follow the manufacturer’s policies; Please read the attached policies carefully by the manufacturer for further details. Pre-owned safes: There is no exchanges or refunds on pre-owned safes. Pre-owned safes are carefully inspected before selling to customers. Since pre-owned safes are sold at discounted rates already, and there is only quantity of one for each pre-owned safe advertised on our website, there is no refund or exchange available.